I G Property

Signing Process

First you must search for, and then view the property you like.

If you haven’t yet searched for a property, please see our Search Properties page.

You can now book viewings online using our website.

Had a successful viewing? The next steps…

SECURE THE PROPERTY (You cannot secure a property without having viewed it)

– Firstly, please gather together the full names and email addresses of ALL tenants (double check these for errors please).

  • If someone is known by a shorter version of their name, please ensure you have a note of the correct full name – e.g. instead of “Sam” we would need to be told “Samantha” or “Samuel”.

– Secondly, all tenants will need to transfer their £60 per person admin fees over to one member of the group. Make sure you are certain you would like to rent the property as the admin fees are non-refundable.

– Once one individual has the full fees and details for all tenants they will need to call our office on 01904 629929 (option 1 for Lettings) or pop into our office (22 High Petergate) to provide us with the Tenant details and the admin fee payment for all tenants (payable in full in one transaction). Please be aware that there is a 2% charge for cash payments.

The property will then be reserved for your group!*

You will now receive a confirmation email, all tenants must read this carefully and follow the instructions within.

*Please note, the admin fees hold the property until the Tenancy agreement is released to you via email and then you have 7 days in which to complete the agreement. After this time, if the tenancy agreement is not fully signed, by all tenants and guarantors, the property will be re-marketed, and you will lose your non-refundable admin fees.


-We will prepare your Tenancy Agreement through our online signing system of StuRents. You will receive an email link from StuRents to access your Agreement. Please keep an eye on your junk folder if this does not arrive in your main inbox. Please check your housemates have received the link too.

-Please check that the details we have for you are correct and change as required, you will also need to enter your contact numbers please. Read through the Agreement fully, this is a legally binding agreement, so all terms need to be read carefully and understood.

– All tenants will need to have a UK based guarantor, in full time employment or retired, who will sign an Agreement to confirm that they accept liability to pay your rent in the event that you do not pay. Please speak to your chosen Guarantor, be it a parent, guardian, family friend etc, to ensure that they are happy to take on this responsibility. You will need to input their full name and email address onto the Tenancy Agreement when prompted and then they will receive an email link to the Tenancy Agreement, which then takes them to their guarantor Agreement. Make them aware this email is on its way to them, and check they have received it, they may need to check their junk folder! All guarantors will also need to sign within the given deadline too!

– We recommend that you enter your guarantor details as soon as you log on for the first time, so they have plenty of time to read and sign the tenancy agreement prior to the deadline.  If you take the 7 days to complete their details this does not leave them with much time to sign at all!

If you don’t have a suitable guarantor there are two alternative options:

  1. Pay the full rent for the year upfront, you will need to let us know of this in the first instance so that this is reflected in the payment schedule on the Tenancy Agreement.
  2. Use Housing Hand, a guarantor service we can accept. They do charge fees for their services, please see the following link for further information: https://www.housinghand.co.uk


– Upon signing the Tenancy Agreement, you will need to pay your deposit, StuRents will prompt you to enter your debit card details to make this payment through their system. This will typically be £300 per person, but some landlords may ask for a little more depending on the property you are securing. Please note, there will be a transaction charge of 1.4% when this payment is made (2.8% if you are using an international card). There is also a £1 signing fee, for tenants and guarantors, please note that for tenants this is paid as part of the transaction fee when paying your deposits online. Credit cards cannot be accepted on StuRents.

-You will be signing a joint and several liability contract with the other Tenants named on your contract, however your guarantors will not be joint and severally liable. This means you are all signing for responsibility for the house as a whole, and you are all responsible for making sure all the Tenant obligations in the contract, such as paying the rent, and keeping the house in good repair, are met.

-You will need to upload your Right to Rent document on the contract, this is typically an EU/UK passport or Residents permit/Visa, please see the following link for alternatives: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/573057/6_1193_HO_NH_Right-to-Rent-Guidance.pdf

You will then be asked to come into the office with the original so that we can take a copy of this, as per government legislation.

-Once the contract is fully signed, you will receive a PDF of this via email from StuRents.

For properties managed by I G:

-You will receive a link to set up your direct debit payments, this needs to be done as soon as possible when the contract has been signed.

-You will also receive details of your deposit protection and the prescribed information for this too. Your deposit funds will be held for the duration of your tenancy and will then be refunded, subject to damages and cleaning, up to 6 weeks from the end date of your tenancy.

-Closer to your start date we will be in touch with you all to arrange your check in at the property.

-You can let us know of any maintenance issues at the property using our App: PropertyFile. Details of this will be sent to you prior to the start of your tenancy.

For properties managed directly by the landlord:

-You will need to make rental payments directly to the landlord as per the details on your Tenancy Agreement

-The deposit funds are sent over to the Landlord to protect and they will then be responsible for sending over the details of the deposit protection to you.

-The landlord is responsible for the full management of the property, including maintenance issues, so these will need to be reported directly to them using the contact details on page 2 of your Tenancy Agreement.

-Your landlord will be in touch with you a few weeks prior to moving in to arrange handing over your keys to you.

Any Questions?

– If you have any queries at all, please drop us an email to admin@igproperty.co.uk and we will get back to you as soon as possible. Alternatively, please give us a call on 01904 629929. Please be aware that this is an extremely busy time of year and there may be some delay in our reply, though we will get back to you as soon as we possibly can.

And don’t forget, you can also ask for advice from your university welfare or accommodation office University of York , or York St. John

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