I G Property

Securing a Property

First you must search for, and then view the property you like.

If you haven’t yet searched for a property, please see our Search Properties page.

You can now book viewings online using our website.

Viewed and decided on your perfect student house in York? What happens next …

1. Call or pop into the I G Property office and pay a non-refundable admin fee of £60 per person

  • Our number is 01904 629929 (choose option 1 for the Lettings Team).  Our office is located at 22 High Petergate, York, YO1 7EH
  • Everyone in your group must pay this admin fee on the same day otherwise you may lose the property.
  • If you are able to transfer this money onto one card and make one payment this makes the process much quicker for you.
  • We will ask you your name, telephone number, email address, when you viewed the property and ideally who with and the names of all of your housemates so please have this information to hand when you call (if possible).
  • This admin fee:
  • holds the property for you for 24 hours so the whole group can pay their admin fee.
  • can be paid by debit card, or credit card, we can accept cash but there is a 2% charge (we don’t accept cheques)
  • for full information about our fees click here.
  • Is non-refundable so you need to ensure you all want to go ahead with the property BEFORE paying.

2. We will email full instructions to you to confirm the next stages and you must reply the same day with each tenant’s name, email address and phone number.

  • If we have not heard back from you within 24 hours, we will re-market your property, and you may lose your non-refundable admin fee, so you need to ensure you reply to our email as soon as you possibly can.

3. You will each receive a link to Sturents portal and be asked to check your details and add those of your guarantor.

  • Once we have received your contact details we will prepare your tenancy agreement and you will receive a link to this via StuRents, along with an email outlining the signing process.
  • Everyone who takes one of our student houses, must have a UK-based guarantor (usually one of your parents, but not always) who is working full time or getting an income from self-employed earnings, or a pension.  If you do not have a guarantor please contact one of the team in the office – we are happy to help and will do our best to find a way around it to suit both you and us.
  • Your guarantor needs to be someone who will pay your rent if for any reason you are unable to pay it.
  • You must provide their name and email address on the Sturents portal and they will receive a link to give their consent.
  • Please check they have received the link and ask them to complete and submit the online form as soon as possible – if they do not receive the link please ask them to check their spam file, and if they have still not received it, please email us confirming the correct email address so we can check the details have been entered correctly.
  • The guarantor, by completing and signing the guarantor form, is agreeing to pay your rent if you are unable to do so. You must ask your guarantor to agree to this before you enter their details onto Sturents.
  • Please note that there will be a £1 charge to verify your guarantor’s signature on StuRents.  This verification check takes the name from the card entered and checks it against the name you have signed with to ensure it is the same name.

4. You must all sign and pay £300 deposit within 7 days or you will lose the house.

  • Please be aware that this is a legal document you will be signing. You really must read the tenancy agreement before you sign it so that you are clear about what you are agreeing to.  If you have any queries about this, please contact our Lettings Team as soon as possible to clarify your query.
  • You will be signing the tenancy agreement for joint and several liability. This means you are all signing for responsibility for the house as a whole, and you are all responsible for making sure all the tenant obligations in the contract, such as paying the rent, and keeping the house in good repair, are met.
  • Our payment schedules are written in termly instalments designed to coincide with your student loans. If you do not receive a student loan, or someone else will be paying the rent on your behalf and you wish to request monthly payments, please let us know at stage 2 when we send you an email.
  • The deposit is money held to pay for any damage caused to the house, or cleaning required at the end of your tenancy. Your deposit will be held with a recognised Government scheme.  Deposits are not transferable between houses, and will be refunded within 6 weeks of the end of the contract.
  • The usual share of the tenancy deposit is £300 per person, this amount will have been confirmed when you called to take the property.
  • Your share of the full tenancy deposit for the house will be payable through StuRents when you sign the tenancy agreement, this is due within 7 days of receiving the agreement. There will be a transaction charge of 1.4% when this payment is made. (2.8% if you are using an international card).
  • Please note that if your deposit is not being paid online, there will be a £1 charge to verify your electronic signature on StuRents.
  • All deposits for our Managed properties are protected by Mydeposits at no cost to you. You will receive confirmation of this.
  • All deposits for our Tenant Find Only properties are protected by the Landlord, at no cost to you.  You will receive confirmation of this.

5. You each will upload your UK or EU passport to prove your Right to Rent in the UK. You will need to show us the original in the office before the tenancy starts.

  • You will need to upload your right to rent document onto the StuRents system, this would usually be your EU passport or UK visa.
  • If you do not have either of these documents, please see the link below for alternative documents we can accept:


  • We need to see you in the office to check and copy your right to rent documents.  Please could you come into the office as soon as possible to show the original documents, we will not be able to release the keys to the property without completing the right to rent check and having a completed direct debit mandate.

6. For properties managed by the Landlord:

  • Once all parties have signed and all deposits have been paid, the tenancy agreement will be signed on behalf of the landlord you will receive a completed PDF of the contract.
  • We will send you an email confirming that everything has been done our end and that the landlord will now deal with any queries you may have.
  • If the property is managed by the landlord, they look after you throughout your tenancy so you would contact them directly with any issues you may have, you would also pay your rent directly to them (see tenancy agreement for their details).
  • You need to make contact with them before you move into the property to arrange a time for you to move in.

7. For properties managed by us – you will need to enter your bank details on the Sturents portal.

  • Once all parties have signed and all deposits have been paid, the tenancy agreement will be signed on behalf of the landlord you will receive a completed PDF of the contract and a link to your direct debit mandate to set up your rental payments, please enter the card details of the account you would like your rent to be taken from.

8. For properties managed by us – we will contact you a month before your tenancy start date with a time to move in

Any questions?

We do appreciate that this is a lot of information to remember, and if this is your first student house you may be coming across things you haven’t see before – don’t worry, you can ask questions by calling or emailing us, or drop into our office at 22 High Petergate, York, YO1 7EH.

We also email you regularly throughout the process to keep you updated, so please do read each email we send to you.

And don’t forget, you can also ask for advice from your university welfare or accommodation office University of York , or York St. John

Enjoy finding the perfect house for you and your group – we look forward to welcoming you to one of our great student properties.