StuRents Guarantor Signing Process

After the tenant enters their guarantor’s email address during their signing process, you as the guarantor will receive the nomination email (shown below).

If you have not received this email, please check your junk file and if it still cannot be located, please contact us to confirm the correct email address as it is likely that the incorrect email address has been entered.

1) You need to click the REVIEW AND SIGN button in the nomination email

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Please do not call this number above (this is just an example) please call us on 01904 629929.

2) If you don’t have an account, you are asked to set a password and enter your name. You then click the VIEW MY CONTRACT button

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3) You are then taken to the page that asks questions about your Employment Status and Employer Name:

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4) Once you have completed all the questions, please click SAVE & CONTINUE.

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  • If you need help during this process, you can use the “Contact the Property Manager” link to get in touch with us, and an email will come through to us – please note there may be a delay going through this link so we would advise that you email us by clicking here.
  • Alternatively you can call us on 01904 629929.

5) If your information was submitted correctly, you will see the message “The information you provided has been saved. You are ready to sign”

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Please do not call this number above (this is just an example) please call us on 01904 629929.
  • If you get stuck on the previous step, it may be because you missed a field or received an error message.

6) After reviewing the contract, you need to scroll to the bottom of the contract and click the SIGN THIS CONTRACT button

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7a) You need to sign in the box, using the mouse or touchscreen, then click the SAVE SIGNATURE button

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**If you have trouble signing, please click on the “Trouble signing?” button above the signature box, and you will be able to type in your name**

7b) You will be asked to pay the £1 verification fee here:

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  • If you click out of the payment box, you will need to repeat step 7a (sign in the box and save their signature again before accessing the payment box)

8) After the signature is saved (and the £1 successfully paid), you’ll see the gold tick and the text “Congratulations, you have signed!”

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Please do not call this number above (this is just an example) please call us on 01904 629929.

If you are a guarantor and you are struggling to save your details or you receive an error message, please check that:
1) All fields have been filled out
2) You have used the correct format in the fields

If you have entered your details and you are still having trouble signing, check that:
1) You have saved your information (see step 5 of the guide)
2) You have scrolled to the bottom of the contract and clicked the SIGN button

For display issues:
-If using Internet Explorer or an older version of any browser, it can lead to unexpected issues (usually relating to how the page is displayed).
-You should try using one of these browsers instead- Chrome, Edge, Safari, or Firefox.

If you are still having trouble after trying the above, please could you email us a full screen shot of your web page including the message to help determine where you are stuck, and we will liaise with the support team at Sturents to get some help.