COVID-19 Frequently Asked Questions

For the latest Government advice regarding COVID-19, please use the following link:
Latest Government advice

I am an international student and may have to return to my home country earlier than planned, what can I do about my tenancy? OR
I am not returning to Uni, what can I do about my tenancy?
* Whilst we appreciate the position you are in, if you have signed a contract you are legally bound into the contract, and you are liable for rent payments.
* At this stage we would recommend that you follow our replacement tenant process if you would like to withdraw from your contract: Replacement tenant process

I am self-isolating in the property, do I need to make you aware?
* Yes please, we can then avoid coming to your property and disturbing you.

I am a landlord, how will this affect the management of my property?
* Should a decision be made to shut the office, we will make arrangements so that our phone lines remain open and emails will still be getting dealt with as usual.
* Our team are committed to providing the same level of service that you would usually experience from us, even if we are working from home.
* Before visiting the office, we recommend you contact us to find out if we are still open, or to make alternative arrangements if not.

I am a contractor, can I still carry out works at properties?
* Yes, our tenants should make us or you aware that they are self isolating in a property.
* We would recommend that you follow Government advice and taken any necessary precautions.

I am a tenant, can I still report routine maintenance?
* Yes, you can still use Property File to report maintenance issues as usual.
* Please bear in mind that only urgent jobs may get completed at the moment, and non-emergency jobs would be dealt with in due course.

I am a tenant, how will this affect my tenancy?
* Should a decision be made to shut the office, we will make arrangements so that our phone lines remain open and emails will still be getting dealt with as usual.
* We have suspended all viewings on a temporary basis.
* We are cancelling all non-urgent visits to properties – for example for house checks etc.
* Before visiting the office, we recommend you contact us to find out if we are still open, or to make alternative arrangements if not.

I am a tenant, and we have just been told that the University will be doing remote learning until the end of the academic year. I will be returning home and moving out shortly so do I need to make my next rent instalment?
* Whilst we totally understand the situation that tenants are finding themselves in, and do sympathise with them, the contracts are totally separate to the University and whilst you are being told that you cannot go back to University, you are not being asked to leave the property, this is totally your decision (although we do understand why you have taken that decision).
* We would recommend that if you are finding yourself in financial difficulty you seek advice from Citizens Advice or the University Welfare teams where possible.
* You should also discuss this with your guarantors as they have signed to say they will pay your rent should you not be able to do so.
* We will work with you as best we can to set up a payment plan for you to pay your rent payments.

WE WISH EVERYONE GOOD HEALTH AND THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME.