COVID-19 Frequently Asked Questions

For the latest Government advice regarding COVID-19, please use the following link:
Latest Government advice

I am an international student and may have to return to my home country earlier than planned, what can I do about my tenancy? OR
I am not returning to Uni, what can I do about my tenancy?
* Whilst we appreciate the position you are in, if you have signed a contract you are bound into the contract, and you are liable for rent payments.
* At this stage we would recommend that you follow our replacement tenant process if you would like to withdraw from your contract: Replacement tenant process

I am self-isolating in the property, do I need to make you aware?
* Yes please, we can then avoid coming to your property and disturbing you.

I am a landlord, how will this affect the management of my property?
* Our team are committed to providing the same level of service that you would usually experience from us, even if we are working from home.
* Before visiting the office, we recommend you contact us to find out if we are still open, or to make alternative arrangements if not.

I am a contractor, can I still carry out works at properties?
* Yes, our tenants should make us or you aware that they are self isolating in a property.
* We would recommend that you follow Government advice and taken any necessary precautions.

I am a tenant, can I still report routine maintenance?
* Yes, you can still use Property File to report maintenance issues as usual.

I am a tenant, how will this affect my tenancy?
* Our team are committed to providing the same level of service that you would usually experience from us, even if we are working from home.
* Before visiting the office, we recommend you contact us to find out if we are still open, or to make alternative arrangements if not.

WE WISH EVERYONE GOOD HEALTH AND THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME.